Terms of Service
These Terms of Service ("Terms") govern your access to and use of the ArsolaAI website, mobile application, and related services (together, the "Service").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.
1. About ArsolaAI
ArsolaAI is a fitness, wellness, and AI-powered support platform. The Service may include, without limitation:
- workout logging and exercise tracking;
- meal, nutrition, and hydration tracking;
- health, wellness, and recovery tracking;
- AI-generated insights and recommendations;
- personalised workout and meal suggestions;
- progress reports and analytics;
- scheduling, planning, and reminder tools;
- goal tracking;
- AI chat and coaching features; and
- community or sharing features, where available.
We may add, remove, update, suspend, or discontinue any part of the Service at any time.
2. Eligibility
You must be at least 13 years old to use the Service.
By using the Service, you represent and warrant that:
- you are at least 13 years old;
- you are legally capable of entering into these Terms;
- all information you provide is accurate, current, and not misleading; and
- your use of the Service does not violate any applicable law or regulation.
If you are under the age of majority in your jurisdiction, you should use the Service only with the involvement of a parent or legal guardian where required by law.
3. Your Account
You may need to create an account to use some or all features of the Service.
You agree to:
- provide accurate, complete, and current information;
- keep your information up to date;
- keep your login credentials confidential and secure;
- not share your account except where expressly permitted by us;
- take reasonable steps to prevent unauthorised access to your account; and
- notify us promptly if you suspect unauthorised access, misuse, or a security breach affecting your account.
You are responsible for activity carried out through your account to the extent permitted by law.
We reserve the right to suspend, restrict, or terminate accounts that are inaccurate, misleading, inactive for extended periods, or used in breach of these Terms.
4. Subscription Plans, Billing, and In-App Purchases
Some features of the Service may require a paid subscription.
Where subscriptions are offered through the iOS app, payments are processed through Apple In-App Purchase and are subject to Apple's applicable terms, billing processes, and account settings.
Where applicable:
- subscription options, prices, billing periods, and features will be displayed before purchase;
- subscriptions may renew automatically unless cancelled before renewal;
- you are responsible for managing or cancelling your subscription through your Apple account or other relevant app marketplace account;
- changes to pricing or plans may take effect at the start of a future billing cycle, where permitted; and
- access to premium features may end if your subscription expires, is cancelled, or payment fails.
Unless otherwise stated, fees are stated in the currency shown at checkout and may include taxes where required.
Except where required by applicable law, payments are non-refundable once charged.
5. Health, Fitness, Nutrition, and Wellness Disclaimer
Important: the Service and all content made available through it are provided for general informational and educational purposes only.
This includes, without limitation:
- workout recommendations;
- meal suggestions;
- recovery suggestions;
- health or wellness insights;
- progress reports;
- AI-generated responses;
- coaching guidance; and
- any other content generated, displayed, or communicated through the Service.
The Service is not medical advice, diagnosis, treatment, physiotherapy advice, dietetic advice, mental health advice, or personal training advice.
ArsolaAI is not a doctor, therapist, hospital, clinic, emergency provider, physiotherapist, dietitian, or other licensed healthcare provider. Your use of the Service does not create any doctor-patient, therapist-client, trainer-client, dietitian-client, or other professional relationship.
You should always consult a qualified professional before starting or changing any exercise programme, diet, meal plan, recovery strategy, wellness practice, or health-related behaviour, especially if you have any medical condition or injury, are pregnant, postpartum, or breastfeeding, take medication, have allergies or food sensitivities, or have cardiovascular, respiratory, metabolic, musculoskeletal, neurological, hormonal, or mental health concerns.
If you believe you may be experiencing a medical emergency, do not rely on the Service. Seek emergency medical assistance immediately.
6. Assumption of Risk
Exercise, physical training, dietary changes, health tracking, supplement use, and wellness-related activities involve inherent risks, including the risk of injury, illness, adverse reactions, worsening of existing conditions, or other harm.
By using the Service, you acknowledge and agree that:
- you use the Service voluntarily;
- you are solely responsible for your own actions, decisions, and health-related choices;
- any activity, recommendation, or plan you follow is undertaken at your own risk;
- it is your responsibility to determine whether any suggestion or recommendation is appropriate for you; and
- you assume all risks arising from your use of the Service and any related activity.
7. AI-Generated Content and Limitations
Some parts of the Service rely on artificial intelligence, machine learning, automated systems, or algorithmic outputs.
You understand and agree that AI-generated content:
- may be inaccurate, incomplete, generic, unsuitable, or outdated;
- may not reflect your full personal circumstances;
- may not account for your medical history, injuries, allergies, medications, limitations, or environment;
- may contain errors or omissions; and
- must not be treated as a substitute for qualified professional advice.
We do not guarantee that AI-generated content will be accurate, safe, effective, or appropriate for your specific circumstances.
8. Acceptable Use
You agree not to use the Service to:
- violate any applicable law or regulation;
- engage in fraud, deception, or dishonest conduct;
- harass, threaten, abuse, exploit, or harm any person;
- impersonate any person or entity;
- provide false, misleading, or unlawful information;
- upload or transmit malware, viruses, or harmful code;
- interfere with the security, integrity, or operation of the Service;
- attempt to gain unauthorised access to any account, system, or data;
- reverse engineer, decompile, disassemble, or attempt to extract source code, except where clearly permitted by law;
- scrape, crawl, harvest, or extract data from the Service without our written consent;
- bypass access controls, paywalls, or security measures;
- upload content that infringes another person's rights; or
- use the Service in any way that could damage, disable, overburden, or impair it.
If community or sharing features are available, you must not post content that is unlawful, abusive, hateful, threatening, defamatory, misleading, infringing, sexually explicit, or otherwise harmful.
9. User Content
"User Content" means any content you submit, upload, store, post, transmit, or otherwise make available through the Service, including workouts, meal logs, health entries, chat messages, profile information, goals, schedules, photos, files, comments, and community posts.
You retain ownership of your User Content.
However, by submitting User Content, you grant ArsolaAI a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to host, store, reproduce, process, adapt, modify, display, distribute, and otherwise use that User Content as reasonably necessary to:
- operate and provide the Service;
- personalise your experience;
- maintain and improve features;
- support security, analytics, and support;
- develop and improve product functionality; and
- generate aggregated, anonymised, or de-identified insights.
You represent and warrant that you own or control all rights necessary to submit the User Content, your User Content does not violate applicable law, and your User Content does not infringe the rights of any third party.
We may remove, disable, or restrict access to User Content that we reasonably believe violates these Terms or presents legal, operational, or reputational risk.
10. Platform and Third-Party Services
ArsolaAI is built and operated using third-party infrastructure, including Base44 for hosting, authentication, database storage, backend processing, and file storage. Some AI and transcription features may also rely on third-party providers through that infrastructure.
By using the Service, you acknowledge that parts of the Service are delivered by the following providers:
Base44 (base44.com): ArsolaAI uses Base44 infrastructure to operate the website and app, including hosting, authentication, database storage, backend functions, file storage, and related technical services. Your account data, entity records, and uploaded files are stored within Base44-managed infrastructure.
AI and Language Model Providers: Some features of ArsolaAI use third-party AI services through Base44 infrastructure. This may include AI-generated responses, analysis features, and coaching. When you interact with AI features, your inputs may be submitted to these providers to generate a response.
Audio Transcription: Some features of ArsolaAI use third-party transcription services through Base44 infrastructure. This may include speech-to-text processing of voice inputs you submit. Audio is processed to generate text and is not intended to be permanently stored by ArsolaAI.
File Storage: If you upload photos, videos, audio, or other files, those files may be stored through Base44-managed storage or CDN infrastructure rather than only within standard app or database records.
Other providers: The Service may also rely on additional providers for analytics, email, customer support, payment processing, health integrations, and app marketplace operations.
We are not responsible for outages, changes, interruptions, or failures caused by third-party providers.
If you connect the Service to Apple Health, Google Fit, Garmin, Fitbit, Whoop, Oura, or any other third-party service or device, your use of those integrations is also subject to those third parties' own terms and privacy policies.
11. Intellectual Property
The Service, including its software, code, features, design, layout, branding, logos, text, graphics, workflows, compilations, and related content, is owned by ArsolaAI or its licensors and is protected by intellectual property and other applicable laws.
Except as expressly permitted by these Terms or by applicable law, you may not copy, modify, reproduce, republish, distribute, sell, lease, license, frame, mirror, create derivative works from, or commercially exploit any part of the Service without our prior written permission.
All rights not expressly granted are reserved.
12. Feedback
If you send us suggestions, ideas, feedback, or recommendations relating to the Service, you agree that we may use them without restriction or compensation to you, unless otherwise agreed in writing.
13. Service Availability
We do not guarantee that the Service will always be available, uninterrupted, secure, accurate, or error-free.
The Service may be unavailable from time to time due to maintenance, updates, technical issues, third-party outages, capacity issues, or events beyond our reasonable control.
We may change, suspend, restrict, or discontinue any part of the Service at any time, with or without notice, unless applicable law requires otherwise.
14. No Warranties
To the fullest extent permitted by law, the Service is provided on an "as is" and "as available" basis.
We disclaim all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of:
- merchantability;
- fitness for a particular purpose;
- non-infringement;
- accuracy;
- availability; and
- uninterrupted use.
We do not warrant that the Service will meet your expectations or requirements, that any data, recommendation, or output will be accurate or complete, that the Service will be free from bugs, vulnerabilities, or errors, or that the Service will produce any particular health, fitness, nutrition, wellness, or performance result.
15. Consumer Rights
Nothing in these Terms excludes, restricts, or limits any rights you may have under applicable consumer law that cannot lawfully be excluded or limited.
If you are a consumer, you may have statutory rights in relation to digital content and services supplied to you, including where the Service does not conform to the contract as required by applicable law.
16. Limitation of Liability
To the fullest extent permitted by law, ArsolaAI and its affiliates, officers, directors, employees, contractors, licensors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, anticipated savings, or business opportunity, arising out of or relating to:
- your use of or inability to use the Service;
- reliance on any AI-generated output;
- reliance on any health, fitness, wellness, or nutrition-related content;
- service interruptions, downtime, or errors;
- unauthorised access to or alteration of your data; or
- any health-related, diet-related, exercise-related, or other personal decision made in connection with the Service.
To the fullest extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of the total amount you paid us, if any, during the 12 months immediately preceding the event giving rise to the claim, or £100.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
17. Indemnity
To the extent permitted by law, you agree to indemnify, defend, and hold harmless ArsolaAI and its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to:
- your use or misuse of the Service;
- your User Content;
- your breach of these Terms;
- your violation of any law or regulation; or
- your infringement of another person's rights.
18. Suspension and Termination
We may suspend, restrict, or terminate your access to all or part of the Service at any time if we reasonably believe that:
- you have violated these Terms;
- your use creates legal, operational, reputational, or security risk;
- your conduct is harmful to us, the Service, or other users; or
- suspension or termination is necessary to comply with legal obligations.
You may stop using the Service at any time.
If the Service supports account creation, you may also be able to initiate account deletion through the app or by contacting us, depending on how the Service is configured. Apple requires apps that support account creation to allow users to initiate account deletion within the app.
Important limitation on deletion: when account or data deletion is requested, ArsolaAI may delete app/database records, but uploaded files stored through Base44 infrastructure may not be removed immediately or automatically from underlying storage or CDN systems. We will take reasonable steps to facilitate deletion but cannot guarantee complete removal of all uploaded files from all storage layers. If you have specific concerns, contact us at supportarsolaai@gmail.com.
Sections of these Terms which by their nature should survive termination will continue to apply after termination, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnity, governing law, and dispute resolution.
19. Privacy
Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.
20. Changes to These Terms
We may update these Terms from time to time.
If we make material changes, we may notify you by updating the date above, posting the revised Terms on our website, providing notice through the Service, or contacting you by email where appropriate.
Your continued use of the Service after the revised Terms become effective means you accept the updated Terms, to the extent permitted by law.
21. Governing Law and Jurisdiction
These Terms and any dispute arising out of or relating to these Terms or the Service will be governed by the laws of England and Wales, without regard to conflict of law principles.
You agree that the courts of England and Wales will have jurisdiction over disputes arising out of or relating to these Terms or the Service, except to the extent mandatory consumer protection law provides otherwise.
22. Contact Information
If you have questions about these Terms, contact:
ArsolaAI Email: supportarsolaai@gmail.com Website: https://arsolaai.com/home